Shenandoah Center, located in Charles Town, WV, is a skilled nursing facility providing round-the-clock care for its residents. The center is focused on delivering comprehensive medical and personal support to individuals with significant health needs. It offers various care services, including nursing-home care, which encompasses 24-hour supervision, assistance with daily activities, and medical attention. Certified by Medicare and Medicaid, Shenandoah Center has been a participant in these programs since April 16, 1998, allowing it to provide covered care services to eligible residents.
The center offers a range of healthcare and therapeutic services designed to address varied resident needs. These include dental care, nursing services, speech therapy, wound care, occupational therapy, and physical therapy. With a current occupancy of 73 residents, Shenandoah Center also addresses specific needs through specialized services, such as dialysis, hospice care, and memory care for individuals with cognitive impairments. The facility supports both resident and family counseling and has amenities like a barber/beauty salon to enhance personal well-being.
Resident and family reviews of Shenandoah Center reveal a mix of experiences regarding the quality of care. Positive feedback frequently mentions a friendly and supportive environment, especially praising the social workers and therapies that contribute to successful rehabilitation. The nursing and aide staff are often noted for being caring and attentive. However, the center has also received negative reviews highlighting severe incidents of neglect and medical oversights, which included serious cases of sepsis. These reviews illustrate varying levels of satisfaction with the care reliability and safety provided by the facility. Despite these concerns, the Shenandoah Center's staff is often acknowledged for their professional demeanor and their efforts to maintain resident engagement, such as facilitating virtual visits during the COVID-19 pandemic. This indicates a significant inconsistency in patient experiences, which potential residents and their families may consider when evaluating the facility.
Costs at this community start at $8,816 and range up to $10,125. The average price in the community is $9,470, which is more than the average price in the area of $5,191. The cost of nursing homes in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.
