St. Francis Heights Convalescent Hospital, located in Daly City, California, is a healthcare facility that provides a range of care services with an emphasis on nursing home care and assisted living. The facility is certified by both Medicare and Medicaid and has been participating in Medicare since September 1, 1968. It supports a resident population of 84 individuals, offering both long-term and short-term care tailored to individuals recovering from surgeries, illnesses, or injuries.
The facility provides comprehensive medical support and rehabilitation services, including physical, occupational, and speech therapy, aimed at promoting recovery and improving residents' quality of life. Additionally, it offers specialized care such as stroke care, cardiac care, memory care, and pain management. To enhance the residents' experience, the facility includes clubs and communities and facilitates resident and family counseling, although past reviews indicate challenges in this area.
Feedback from residents and their families presents a mixed view, with reports highlighting issues such as neglect, inadequate medical protocols, and staffing challenges, especially during the COVID-19 pandemic. These concerns are pointed out alongside difficulties in communication and the management of visits and calls with family members. Despite these challenges, there have been positive remarks regarding friendly staff and effective recovery support in specific cases, suggesting that some residents receive satisfactory care. The facility appears to offer a comprehensive framework for resident care, yet there remain significant areas needing improvement based on residents' and families' feedback.
Costs at this community start at $1,850 and range up to $8,695. The average price in the community is $5,272, which is less than the average price in the area of $6,136. The cost of nursing homes in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.
