Surrey Place Care Center, located in Live Oak, FL, is a facility that provides an array of care services predominantly focusing on nursing-home care, with added support for assisted living. The center is certified by both Medicare and Medicaid, having participated in Medicare since January 21, 1988. It is currently home to 56 occupants. Surrey Place offers comprehensive care and medical support which includes services such as nursing care, speech therapy, occupational therapy, and physical therapy. The facility also provides innovative care solutions like the Quietcare system and an electronic medication administration record, alongside religious support as a Catholic facility. A resident and family council is available to foster communication and support among the parties involved in the center's operations.
The reviews regarding Surrey Place Care Center are varied, reflecting a mix of positive and negative perceptions. Some reviewers commend the facility for its cleanliness, welcoming atmosphere, and the compassionate care delivered by the staff. They note a supportive environment where the staff, including Elizabeth Lamb from the therapy department and Candice Webb who handles financial matters, are recognized for their friendliness and the ability to make residents feel integrated into the community. There are also noted success stories in rehabilitation at the center. However, other reviews highlight challenges such as understaffing, inattentiveness, and discrepancies in the level of care provided. Concerns have been raised about issues like staff favoritism, negligence in attending to call lights, and the abrupt discontinuation of necessary medications, along with complaints about inadequate employee management and unresolved formal complaints. Despite these criticisms, some employees and satisfied residents defend the quality of care at Surrey Place Care Center, though the feedback suggests room for improvements in consistent care delivery.
Costs at this community start at $2,000 and range up to $7,756. The average price in the community is $4,878, which is less than the average price in the area of $5,330. The cost of nursing homes in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.
