The Terrace in Waukegan, Illinois, is a nursing home facility providing care and medical support primarily to elderly residents. As a Medicare and Medicaid-certified establishment since April 15, 2013, The Terrace accommodates up to 93 occupants, offering a variety of care services tailored to their needs. These services include comprehensive nursing care, incontinence care, and ambulatory assistance, ensuring that residents who require specific mobility support receive appropriate aid. Additionally, The Terrace provides specialized diabetes care, which includes monitoring and managing the condition to help maintain residents' health and well-being. The facility also emphasizes the importance of community and family involvement by offering resident and family counseling services, aiming to foster a supportive environment.
Resident and family reviews present a mixed view of The Terrace. On the positive side, some reviews commend the caring nature of certain staff members and administrators who contribute to a warm and welcoming community atmosphere. Dedicated activity coordinators are also highlighted for enhancing residents' experiences through engaging programs. However, there are also serious concerns voiced through negative reviews, alleging issues such as neglect, abusive behavior, and inadequate facility conditions, including cleanliness and management of residents' needs. Complaints of miscommunication and hesitation in addressing grievances or responding to emergencies have also contributed to dissatisfaction. These contrasting reviews suggest that prospective residents and their families may benefit from personal evaluations of the facility, including visits and discussions with staff, to gain a clearer understanding of the current standard of care and operations at The Terrace.
Costs at this community start at $7,680 and range up to $9,020. The average price in the community is $8,350, which is more than the average price in the area of $5,621. The cost of nursing homes in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.
