The Concierge, situated in the vibrant city of Houston, Texas, is a well-established nursing home known for its comprehensive care services, having been certified by Medicare since October 5, 2005. This facility provides a personalized approach to healthcare for its 55 residents, offering an array of medical support and therapeutic services. Residents benefit from skilled nursing care, speech therapy, pain management, occupational therapy, and physical therapy, all designed to enhance their quality of life and promote holistic well-being.
One of the standout features of The Concierge is its commitment to personal grooming and wellness. The in-house barber and beauty salon is a testament to this, allowing residents easy access to grooming services that help them feel their best. This focus on personal care is complemented by the availability of counseling services, which are open to both residents and their families. These services are crucial in addressing any concerns and ensuring that the emotional and psychological needs of the community are met.
The Concierge actively encourages participation and transparency through resident and family councils. These councils are an integral part of the community, providing a platform for voices to be heard, concerns to be addressed, and for fostering a sense of belonging among residents.
The facility is celebrated for maintaining a clean and pleasant environment, an achievement that is largely credited to its dedicated staff. Described as friendly, professional, knowledgeable, and attentive, the staff at The Concierge is committed to delivering high-quality care tailored to each resident’s unique needs. This dedication is often highlighted in positive feedback, particularly regarding the effectiveness of therapy services and the staff's proactive communication efforts.
However, like many facilities, The Concierge has areas that require attention and improvement. Some reviews indicate challenges such as perceived neglectful care, concerns about staffing levels, and communication issues, especially during transitions of care. Additionally, food quality has been a point of contention, with some residents feeling that there is room for enhancement in this area. These critiques reflect the ongoing opportunities for The Concierge to refine its services and continue evolving to meet the ever-changing needs of its residents.
Despite these challenges, The Concierge remains a community with potential, dedicated to providing a caring and supportive environment for its residents. The administration is aware of the mixed feedback and is committed to making necessary adjustments to improve the overall healthcare experience, reinforcing their pledge to the well-being and satisfaction of those they serve.
Costs at this community start at $1,650 and range up to $6,920. The average price in the community is $6,920, which is more than the average price in the area of $4,676. The cost of nursing homes in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.
