The Covington is an assisted living facility located in Raleigh, North Carolina, offering a range of support services for older adults. Primary care at The Covington centers on assisted living, with additional options including continuing care retirement community (CCRC) services and a dedicated memory care program. The facility provides both private and semi-private accommodations, with an emphasis on personalized care plans designed to support daily living activities such as meal preparation, housekeeping, and medication management. Residents have access to onsite amenities including a barber and beauty salon and community common areas.
Care and medical support at The Covington includes access to nursing services for 12 to 16 hours each day. Medication management is provided, ensuring residents receive assistance with prescriptions. For those with diabetes, staff are trained to provide necessary support and monitoring. The facility offers incontinence and ambulatory care to assist residents with personal hygiene and mobility. A specialized memory care wing is available for those with Alzheimer's disease or other forms of dementia, with programming and security measures tailored to their needs. In addition, residents can participate in a mental wellness program designed to support emotional and psychological health. Laundry and dry cleaning services are also available, contributing to residents’ overall comfort and hygiene.
Transportation services at The Covington include both arranged and facility-provided transportation. These services are available for non-medical purposes, allowing residents to attend community outings, run personal errands, or participate in offsite activities. In addition, transportation is offered for medical appointments, supporting access to necessary healthcare outside the facility.
Reviews of The Covington in Raleigh are highly polarized. Negative accounts from residents and families highlight significant concerns regarding staffing shortages, hygiene, care quality, and administration. Issues raised include unaddressed hygiene problems, such as unsanitary conditions, allegations of neglect and abuse, theft, unresponsive management, and regulatory or legal investigations. Some reviewers and former staff claim that residents have been left unattended, experienced delays in receiving care, or had their rights violated.
Conversely, a minority of residents and families report positive experiences at The Covington. These reviewers note attentive and communicative staff, good resident engagement through activities, reliable transportation to appointments, and improvements in the health and well-being of their loved ones. Despite a small number of positive testimonials, overall impressions and review trends should be carefully considered by prospective residents and families when evaluating The Covington as a care option. As of June 2024, there are no notable public reports of recent ownership changes or facility renovations.
Costs at this community start at $2,950 and range up to $4,957. The average price in the community is $4,200, which is less than the average price in the area of $5,464. The cost of assisted living in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.
