The Neighborhood in Rio Rancho, located in Rio Rancho, New Mexico, provides a range of senior care services, primarily focusing on assisted living, with additional memory care and nursing home services. The facility caters to residents with a continuum of care approach, ensuring that as residents' needs evolve, they can transition seamlessly within the community. This encompasses both independent living and more specialized care options. The facility is designed to accommodate residents suffering from memory loss, offering tailored environments and services like memory care units, a secured community for safety, and spaces specifically designed for cognitive support. Additionally, the community features indoor and outdoor walking paths to encourage physical activity, as well as a barber/beauty salon, and access to massage therapy services. These amenities aim to enhance residents' comfort and well-being. In terms of language, services are available in both English and Spanish to accommodate a diverse resident population.
The Neighborhood in Rio Rancho ensures a comprehensive care model, which includes ambulatory care and incontinence support tailored to individual needs, along with available nursing care services. Residents also have access to diabetes management and therapies such as yoga and chair yoga, promoting physical health and well-being. The presence of clubs and community activities aims to foster social interaction and enrich residents' daily lives. A notable feature is the presence of a secured environment and areas specifically catering to those with memory impairment, prioritizing safety and specialized care.
Transportation services include complimentary options for medical appointments and other essential trips, as well as transportation available at cost for non-medical purposes. This service aids residents in maintaining their independence and accessing necessary external services. The transportation offerings enable residents to attend medical appointments, engage in community outings, and fulfill personal needs beyond the facility grounds.
Despite generally positive remarks about the physical environment and amenities, The Neighborhood in Rio Rancho receives mixed reviews regarding its management and care services. While many residents and families appreciate the facility's cleanliness and supportive staff—particularly in rehabilitation and supportive care—some criticisms focus on management issues, such as communication gaps, medication errors, and a perceived lack of attentiveness and professional conduct by managerial staff. Concerns regarding understaffing, especially in short-term and skilled nursing services, highlight a need for improvement in healthcare management to ensure that care quality consistently meets residents' expectations, against the backdrop of a well-maintained and visually appealing setting.
Costs at this community start at $4,254 and range up to $6,500. The average price in the community is $5,377, which is more than the average price in the area of $5,296. The cost of assisted living in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.
