The Newport is a nursing home facility situated in the heart of Newport News, Virginia, characterized by its commitment to providing comprehensive care for elderly residents who require substantial nursing assistance. The facility prides itself on its team of dedicated and compassionate staff members, with individuals like Jamel often singled out for their exceptional personal attention and kindness. The nursing and therapy teams are highly praised for their professionalism and effectiveness in promoting rehabilitation, tailoring care plans to accommodate specific patient needs, and supporting residents' overall well-being.
The Newport offers a variety of amenities designed to enhance residents' quality of life. These include comfortable common areas for socializing, a range of engaging activities to stimulate both body and mind, and outdoor spaces that offer residents a tranquil setting for relaxation. The facility also provides nutritious meal options tailored to meet diverse dietary needs, aiming to ensure that each resident receives the necessary nourishment to support their health.
Despite these positive aspects, reviews have highlighted significant operational challenges, such as chronic understaffing, which has led to delayed responses to call buttons and concerns about hygiene standards. Some residents and families have noted inadequate nutritional care, pointing to a need for more consistent meal quality and variety. The facility's conditions have occasionally been criticized for being unsanitary or poorly maintained, with some areas requiring more attention to cleanliness and upkeep.
The administrative response to these issues has been a point of contention, with some families expressing dissatisfaction with what they perceive as dismissive attitudes and a lack of initiative in addressing consistent complaints. This has led to frustrations about the overall resident experience and suggests potential managerial or systemic challenges that need to be addressed.
While The Newport has received praise for aspects of its care and dedicated staff, the divergent reviews underscore the importance of addressing these operational issues to ensure a consistently high quality of care for all residents. By tackling these challenges head-on, The Newport has the opportunity to improve its services and enhance the well-being and satisfaction of its residents and their families.
Costs at this community start at $2,000 and range up to $6,945. The average price in the community is $4,472, which is less than the average price in the area of $4,788. The cost of nursing homes in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.
