The Oaks is a care facility located in Winston Salem, NC, offering services primarily focused on nursing care and assisted living. It is certified by Medicare and Medicaid, participating in these programs since 1989 and 1988, respectively. The facility provides a range of specialized care and medical support, including cardiac care, stroke care, and wound care. It also accommodates those with memory loss through a memory care only community featuring a secured community with wander guard or similar systems. Designed specifically to accommodate memory impairment, the facility includes amenities such as an enclosed courtyard, providing a safe environment for residents. Occupational and speech therapies, pain management, and ambulatory care are available to meet diverse needs. The Oaks engages healthcare professionals such as nurses, therapists, an optometrist, a podiatrist, and a massage therapist to enhance resident care. Additional services at the facility include medication management, dental care, hospice, and family counseling. Recreational offerings feature clubs and community activities, fitness programs, and both indoor and outdoor walking paths. Residents can also benefit from leisure services like a barber/beauty salon. The current occupancy ranges from 115 to 117 residents and includes options for respite and hospice care.
The Oaks supports transportation for both medical and non-medical purposes, which includes complimentary transportation as well as transportation at cost for excursions and appointments outside the facility. This service ensures residents can attend critical medical appointments or participate in recreational outings, enhancing their overall well-being and maintaining connections with the broader community. The nearby shopping opportunities further provide residents with access to everyday essentials and leisure outings.
Resident and family reviews of The Oaks reflect a mixed experience. Significant concerns have been raised regarding understaffing, leading to issues of poor care, neglect, and delays in assistance. The administration has been criticized for unreturned calls and inadequate responses to serious concerns, including the handling of critical care needs with cases of infection and malnutrition prompting patient transfers. While these issues warrant attention, the efforts of certain staff members, notably Frances the receptionist and certain therapists, have been highlighted for their helpfulness and individualized care. Reviewers recommend increased managerial involvement to address staffing and operational challenges to prevent compromises in patient care, cautioning potential residents and their families about these critical shortcomings.
Costs at this community start at $2,080 and range up to $7,148. The average price in the community is $4,614, which is less than the average price in the area of $4,868. The cost of nursing homes in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.