The Pines at Heartwood is an assisted living facility located in Troy, New York. It offers a range of care services tailored to support older adults who may require assistance with daily activities. The facility provides essential care services such as incontinence care and ambulatory support, ensuring residents receive help with mobility and personal hygiene needs. In addition to these services, The Pines at Heartwood offers diabetes care to manage this chronic condition effectively, with careful attention to insulin management and dietary requirements.

The facility also emphasizes medication management to ensure residents receive the right medicines at the correct times. This includes the administration and monitoring of medications under supervision. Despite these outlined services, feedback from residents and family members highlights significant concerns regarding the execution of care at The Pines. Reviews indicate issues with staff behavior, including allegations of neglect and unprofessionalism, such as inadequate administration of medications by improperly trained aides and inappropriate conduct on the premises. Additionally, there is reported dissatisfaction with the communication between the facility and families, with claims of dishonesty and rudeness. It is advised for potential residents and their families to conduct thorough investigations, including speaking directly with those currently residing at the facility, to ensure it meets their care expectations. The facility also features amenities such as a barber/beauty salon, accommodating personal grooming needs to help residents maintain their preferred appearance.

Costs at this community start at $2,291 and range up to $11,495. The average price in the community is $6,893, which is more than the average price in the area of $6,874. The cost of assisted living in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.