The Pines on Carmel Senior Living is located in Charlotte, North Carolina, and offers both assisted living and memory care services. The facility provides individualized support to seniors who require help with daily activities such as bathing, dressing, eating, and toileting, with full assistance available as needed. Memory care services are designed for residents with Alzheimer’s disease or other forms of dementia, featuring specialized programming, secure community layouts, and systems like Wander Guard to help ensure resident safety. The building design and enclosed courtyards support those with memory loss, providing both security and opportunities for independent mobility.
Residents at The Pines on Carmel have access to between 12 and 16 hours of on-site nursing support per day, as well as medication management, diabetes care, ambulatory and incontinence care, and on-site therapy services. The facility maintains a range of amenities intended to enhance quality of life and convenience, including a barber/beauty salon, daily laundry and dry-cleaning services, indoor walking paths, and an enclosed courtyard. Religious services are available for those wishing to continue spiritual practices, and the community hosts a variety of social clubs and mental wellness programs. A secure environment and staff training specifically address the needs of individuals living with memory loss, and the facility is structured to be safe and accommodating for residents who may wander.
Transportation arrangements are available for non-medical purposes, enabling residents to attend off-site appointments, run errands, or participate in community activities beyond the facility. The transportation services can be coordinated by the staff as needed, supporting both resident independence and family peace of mind.
Resident and family feedback repeatedly highlights the compassionate and attentive nature of staff members, especially in both general assisted living and memory care areas. Personnel such as Jamarcus (Sales/Community Resource Director), Leah (Nursing), Ashley (Activities), and Shantae (Caregiver) are frequently mentioned for their strong commitment to resident wellbeing and family communication. Many reviews describe a smooth admissions process, responsive support during transitions, respectful and personalized care, and ongoing engagement through activities and regular updates. Some concerns about staffing levels and occasional communication lapses have been noted, but the majority of reports indicate that residents experience a supportive environment and families feel confident in the quality of care provided. The Pines on Carmel continues to update its amenities and social offerings, aiming to create a safe, clean, and welcoming atmosphere for seniors requiring assisted living or memory care.
Costs at this community start at $3,205 and range up to $5,955. The average price in the community is $4,520, which is less than the average price in the area of $4,654. The cost of assisted living in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.
