The Willows at Citation, located in Lexington, KY, is a senior care facility that offers a range of services including assisted living, memory care, and skilled nursing care. As a Medicare and Medicaid certified location since June 4, 2014, the facility supports various healthcare needs and provides a continuum of care for its residents. The community is equipped with a variety of therapies including physical, occupational, and speech therapy, which cater to residents recovering from strokes or those in need of rehabilitation services. In addition to these therapeutic services, The Willows at Citation also offers specialized programs for memory care, ensuring that residents with cognitive impairments receive appropriate support.
The facility features numerous amenities to enhance residents' quality of life, such as clubs and communities for social engagement, and a barber/beauty salon for personal grooming needs. An electronic medication administration record system, alongside Care Innovations’ QuietCare technology, is implemented to improve medication management and resident monitoring. To assist both residents and their families, the facility provides counseling services aimed at addressing any concerns related to care or transitioning to different care levels.
Resident and family reviews indicate mixed feedback about The Willows at Citation. Positive aspects include a clean and well-kept environment, good food, and attentive care during rehabilitation, with staff generally regarded as friendly and capable outside of specific instances of concern. However, reports highlight significant issues with care responsiveness, financial management, and staff conduct, most notably involving a staff member named Ms. Stacey, whose behavior has been described as rude and aggressive. Some families have expressed dissatisfaction with the handling of resident needs and financial arrangements, raising concerns about the facility's ability to address these challenges effectively. Overall, experiences at The Willows at Citation vary, with commendations for certain aspects of care but criticism for administrative inefficiencies and select staff interactions.
Costs at this community start at $4,400 and range up to $7,200. The average price in the community is $5,800, which is more than the average price in the area of $5,540. The cost of assisted living in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.
