Twelve Oaks is a care facility located in Mount Airy, North Carolina, specializing in memory care and offering additional assisted living services. The facility is designed to support residents with varying needs, providing a structured environment tailored to individuals requiring memory support while also catering to those who need assistance with daily living activities. The care models at Twelve Oaks emphasize personalized attention and comprehensive supportive services aimed at enhancing each resident's quality of life.

Twelve Oaks offers a range of medical support services to address residents' diverse health care needs. For diabetes care, the facility provides regular monitoring of blood sugar levels and assistance with medication management to ensure that residents maintain stable glucose levels. Dietary considerations are also a part of the supportive measures, aligned with medical recommendations to manage this condition effectively. Incontinence care at Twelve Oaks includes discreet and compassionate support, providing timely assistance and ensuring personal hygiene to preserve dignity and comfort for the residents. Additionally, ambulatory care is provided to help residents maintain mobility and independence to the greatest extent possible. Support may include physical therapy, exercises designed to improve balance and strength, and assistance with movement and navigation throughout the facility.

Twelve Oaks offers complimentary transportation services aimed at facilitating residents' access to necessary medical appointments and errands related to personal needs. This service ensures that residents have easy access to healthcare outside of the facility while also offering opportunities for non-medical excursions that contribute to an active and engaged lifestyle. The transportation options are part of the support system intended to integrate care and daily living beyond the facility.

Reviews of Twelve Oaks highlight mixed sentiments regarding the quality of care and the professionalism of the staff. Positive feedback often commends the staff's compassionate and attentive nature, reflecting favorably on their actions during routine and emergency situations, such as Hurricane Helene. These experiences contribute to many families' peace of mind regarding their loved ones' well-being. However, some reviews present concerns, emphasizing issues like poor sanitation, unresponsiveness of the staff, and a lack of adequate personnel, pointing to discrepancies in service quality and conditions. Prospective residents and their families are encouraged to consider these varied experiences when evaluating the facility to ensure alignment with their expectations and priorities.

Costs at this community start at $2,350 and range up to $3,250. The average price in the community is $2,800, which is less than the average price in the area of $4,806. The cost of memory care in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.