Twin Pines Health Care Center is situated in West Grove, Pennsylvania, and provides both nursing home care and assisted living services to its residents. The facility is certified by Medicare and Medicaid and has been a Medicare participant since July 18, 2007. With a current occupancy of 83 residents, Twin Pines offers a comprehensive suite of medical and supportive services tailored to meet individual needs. Medical support at the facility includes intravenous (IV) therapies, occupational, physical, and speech therapies, stroke care, cardiac care, and wound care. Residents have access to specialized services such as hearing care, podiatry, dental care, and pain management. The center also provides 24-hour skilled nursing care and is equipped to handle outpatient rehabilitation and respite care, ensuring continuous and individualized support. The facility is complemented by amenities such as a barber/beauty salon, and also provides hospice and memory care services. An important part of the care model at Twin Pines includes resident and family counseling and the development of individualized care plans with a focus on nutritional monitoring.
The reviews about Twin Pines Health Care Center present varied experiences from residents and families. Many commend the attentive and caring staff, who contribute to a supportive environment. Managers and skilled therapists are frequently praised for their effective communication, maintaining a clean atmosphere, and providing personalized care that often exceeds expectations. However, some residents and family members report issues such as deficient communication, instances of rude behavior, and concerns over inadequate attention to immediate medical needs. Additionally, critiques highlight specific challenges like staffing shortages, management of patient feeding before procedures, and improper COVID-19 protocols during night shifts. There are also reports of unpleasant odors, issues with food quality, older equipment like beds, and lack of privacy or comfort for less mobile patients. Overall, while many individuals acknowledge the commitment to care at Twin Pines, others identify significant challenges that indicate a range of experiences among residents and their families.
Costs at this community start at $1,295 and range up to $10,646. The average price in the community is $5,970, which is less than the average price in the area of $6,169. The cost of nursing homes in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.
