University Heights Health and Living Community, located in Indianapolis, IN, is a care facility that provides both nursing home services and assisted living support. The facility accommodates 155 current occupants and offers a comprehensive range of health services such as 24-hour skilled nursing care, respiratory therapy, occupational therapy, physical therapy, stroke care, speech therapy, and memory care. The community is certified by Medicare and Medicaid and has been a Medicare participant since February 21, 1989. Additional services include dialysis, hospice care, and a barber/beauty salon. Resident and family counseling is also offered to support the well-being of residents and their families.
The facility's stated goal is to provide personalized care plans tailored to meet the unique needs of each resident within a supportive and comfortable environment. It includes amenities aimed at enhancing resident experience and engagement. However, experiences at University Heights Health and Living Community vary significantly among residents and their families. Some residents and family members commend specific staff members, like Ashley, Makenzie, Eve, and Charity, for their professionalism and dedication. Praise is also given to therapists and admissions coordinators for their friendliness and knowledgeability. Despite these positive interactions, there are reported challenges such as delayed response times to call lights, communication issues, inadequate hygiene maintenance for residents, and occasionally unfulfilled service promises, potentially attributed to staff overload. The cleanliness of the facility is also a subject of mixed feedback, alongside critiques concerning reception area management and visitation protocols. Overall impressions reflect a blend of gratitude for certain staff members' efforts and frustration over systemic issues, influencing the overall quality of care.
Costs at this community start at $2,100 and range up to $7,604. The average price in the community is $4,852, which is less than the average price in the area of $5,020. The cost of nursing homes in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.
