Village Crest Center for Health & Rehabilitation, situated in New Milford, Connecticut, is a healthcare facility that offers a variety of care services, primarily focusing on nursing home and assisted living arrangements. Certified by both Medicare and Medicaid since September 1971, Village Crest can accommodate up to 80 residents, providing personalized and specialized care to meet their unique needs. As a participant in Medicare, the center emphasizes a comprehensive approach to health care that includes short-term rehabilitation for individuals recovering from surgery or illness, alongside long-term care and skilled nursing services.
The center supports its residents with an array of medical and rehabilitative services, including cardiac and pulmonary rehabilitation, speech therapy, occupational therapy, and physical therapy. Village Crest also offers specialized wound care, memory care, and broader support services such as hospice care to ensure compassionate end-of-life care. The facility includes a barber/beauty salon and provides laundry/dry cleaning services for convenience. Social activities are a part of the care plan as well, featuring clubs and community events to foster interaction among residents. For non-English speakers, services are provided in Spanish, ensuring communicative inclusivity. Furthermore, residents and their families can participate in council meetings to voice any concerns or suggestions regarding the care and services offered.
Despite the range of services available, reviews about the facility are mixed. Many residents and families have expressed satisfaction with the facility’s care quality, highlighting the staff's compassionate and attentive nature, particularly mentioning individuals such as Lauren and Felicia for their professionalism. The clean environment and effective rehabilitation services have been praised for contributing to improved conditions for many residents. However, some reviews express concerns over communication, financial transparency, and service delivery, citing issues such as unanswered phone calls, administrative inefficiencies, and dissatisfaction with financial dealings related to insurance as significant drawbacks. These reviews indicate that potential residents and their families may need to seek clarity on communication practices and billing processes to ensure a positive experience.
Costs at this community start at $1,966 and range up to $13,475. The average price in the community is $7,720, which is less than the average price in the area of $8,832. The cost of nursing homes in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.
