Waterfront Terrace in Chicago, IL, is a nursing home certified by Medicare and Medicaid, participating in Medicare since July 1, 1997. The facility provides a range of care services, focusing on both medical and supportive care. Medical support available includes IV therapies, stroke care, vision care, speech therapy, podiatry, pain management, dental care, wound care, pharmacy services, and diabetes care. The facility also offers hospice care and memory care for residents with specific needs. Nursing care is delivered by a team of qualified nurses, offering services like occupational therapy, physical therapy, and comprehensive wound care. For daily living support, Waterfront Terrace provides amenities such as a barber/beauty salon and laundry/dry cleaning services. Residents can also benefit from clubs and communities for social interaction and resident/family counseling for support.
Currently accommodating 93 occupants, Waterfront Terrace faces several challenges according to resident and family reviews. Many express dissatisfaction with care quality, communication issues, and staff attitudes, citing missed communication opportunities, inadequate medical attention, and insufficient information about residents' health conditions, including COVID-19 and strokes. These issues are exacerbated by reports of unprofessional or hostile staff behavior, overcrowding in resident rooms, inadequate meal quality, and limited leisure activities, which contribute to an overall sense of disorganization. While a minority of reviews provide positive feedback regarding staff interactions and environmental factors, the general sentiment highlights administrative shortcomings and unmet expectations, affecting customer satisfaction.
Costs at this community start at $7,879 and range up to $9,020. The average price in the community is $8,450, which is more than the average price in the area of $5,532. The cost of nursing homes in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.
