Watertown Health Center is a nursing home located in Watertown, Massachusetts. The facility primarily provides long-term care and support services to its residents. It has been certified by Medicare and Medicaid, with participation since July 1, 1990, and accommodates up to 151 occupants. The center offers a range of medical and therapeutic services, including hospice, speech therapy, cardiac care, wound care, occupational therapy, and physical therapy. Residents have access to nursing services, respite care, and a variety of amenities such as on-site laundry, a barber/beauty salon, and resident/family counseling. The facility promotes social interaction and engagement through clubs and communities designed to meet the various interests of the residents.
However, according to reviews from residents and their families, the overall experience at Watertown Health Center has been largely negative. Complaints highlight issues with inadequate care, including neglect, unprofessional staff, potential cases of abuse, and unsanitary conditions leading to health deteriorations. Specific grievances mention a lack of timely medical attention and services like physical therapy. Communication between the staff and families is reportedly poor, with important health status updates often missing. Concerns have been raised about the safety and well-being of residents, resulting in distressing outcomes described in reviews and at least one police report linked to an incident with staff. Despite these criticisms, there was one account of a satisfactory experience, but this perspective is isolated in the context of predominant dissatisfaction. Families frequently express a need for the facility to enhance its care standards and suggest exploring alternative care options.
Costs at this community start at $1,970 and range up to $12,395. The average price in the community is $12,395, which is more than the average price in the area of $7,844. The cost of nursing homes in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.
