West Bend Nursing and Rehabilitation is located in South Bend, Indiana, and serves as a nursing home facility with additional assisted-living services. Certified by Medicare and Medicaid, the facility has been a Medicare participant since March 1990. With a capacity that currently accommodates 94 residents, West Bend provides a range of care services, including skilled nursing, hospice care, and memory care designed for residents with Alzheimer's or other forms of dementia. The facility offers physical, occupational, and speech therapy to support residents' rehabilitation needs, as well as specialized stroke and wound care to address specific medical conditions. Additional amenities such as a barber/beauty salon and resident/family counseling are available to enhance the comfort and support for both residents and their families.
Reviews of West Bend Nursing and Rehabilitation present a mixed view, highlighting various experiences from both residents and their families. Positive remarks emphasize the cleanliness and maintenance of the facilities, along with praise for staff members who are described as caring and attentive. Some reviewers specifically mention satisfaction with the level of care provided to their family members. However, numerous reviews point out concerns, such as inconsistent and inadequate care, insufficient staff attention to dietary needs, particularly for diabetic residents, and a lack of staff engagement. Reports of nurses failing to respond to call lights and neglecting duties like regular physical therapy sessions have been noted. Complaints also include unsatisfactory food quality, hygiene issues, and poor communication from management, with some allegations of unethical behavior regarding patient medications. While some individuals report positive experiences at the facility, others express significant concerns regarding practices that could affect resident well-being, advising prospective residents and their families to carefully evaluate the facility when considering it for long-term care.
Costs at this community start at $3,090 and range up to $7,019. The average price in the community is $5,054, which is less than the average price in the area of $5,086. The cost of nursing homes in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.