West Haven Healthcare is a care facility located in West Covina, California, offering primary services in nursing home care with additional assisted living options. It accommodates 91 residents and is certified by Medicare and Medicaid, participating in Medicare since July 17, 1970. The facility provides a range of care and services designed to meet the needs of its residents, including memory care for individuals with cognitive impairments, hospice care for those with terminal illnesses, and various forms of therapy, such as occupational and physical therapy. Nurses are integral to the care team, providing medical support and ensuring that residents receive appropriate attention and treatment.
The facility is structured to promote community engagement and support, offering clubs and community activities, although there have been mixed reviews about the activities department. West Haven Healthcare also facilitates resident and family counseling to address any concerns and support emotional well-being. Practical services like laundry and dry cleaning are available to maintain resident convenience. While some families commend the facility for its friendly and supportive staff, particularly the nursing and admissions teams, others have expressed dissatisfaction with certain aspects, such as the customer service encountered during phone inquiries. Efforts to accommodate visitors during COVID-19 restrictions have been appreciated, showing a commitment to resident and family connection. Despite some negative experiences reported, including issues with facility maintenance and staff behavior, reviews reflect a divided perspective, with a strong contingent acknowledging the positive impact of the rehabilitation and therapy services offered.
Costs at this community start at $1,350 and range up to $9,050. The average price in the community is $5,200, which is less than the average price in the area of $6,152. The cost of nursing homes in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.
