West Hickory Haven, located in Milford, MI, provides a combination of nursing home care and assisted living services. This facility offers 24-hour skilled nursing care designed to meet the diverse needs of its residents, including memory care, stroke care, and end-of-life hospice services. Certified by Medicare and Medicaid since January 1, 1976, West Hickory Haven utilizes innovative technology such as Care Innovations’ Skynet Technology and an electronic medication administration record to aid in the delivery of effective care. Current occupancy stands at 101 residents, who benefit from a range of therapeutic services like speech, occupational, and physical therapy, as well as specialized medical support such as podiatry and dental care. Residents also have access to amenities including a barber/beauty salon, pharmacy, and laundry/dry cleaning services.

The facility emphasizes a community-oriented environment, encouraging participation in clubs and activities led by praised activity directors. Resident and family counseling is available to support families in making care decisions, and a resident/family council facilitates open communication. On the grounds, various concern areas do occur, with some voiced issues about the use of temporary staff leading to potential declines in care quality during busy periods. Reports from family members highlight areas for improvement, especially around the end-of-life care and the cleanliness of the facility during high-demand times. Despite these concerns, many residents and their families appreciate the dedication from particular staff members, enjoying the sense of community fostered by staff like Bobbie Eckler and Kari. The mixed reviews suggest that while there is positive community engagement and active resident programs, attention to staffing and specific care aspects is crucial for maintaining a balanced quality of life for all residents.

Costs at this community start at $990 and range up to $8,060. The average price in the community is $4,525, which is less than the average price in the area of $5,141. The cost of nursing homes in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.