Western Maryland Hospital Center, located in Hagerstown, MD, is a care facility primarily providing nursing home services with additional support for assisted living. This facility is situated within a hospital environment and has been a Medicare participant since September 1, 1977. It is certified by both Medicare and Medicaid, indicating it meets specific federal health and safety requirements. The center currently houses 46 residents and offers a range of healthcare services, including clubs and communities for social engagement, stroke care, and comprehensive support such as speech therapy, occupational therapy, and physical therapy. Specialized wound care and incontinence care are also provided to cater to residents with these needs. In addition to ambulatory and diabetes care, the facility extends dialysis services to those who require them. There is also an avenue for resident and family counseling to address any concerns or issues that may arise.
The center employs nurses to deliver personalized care and ensure the medical needs of residents are attended to adequately. Despite the broad array of services available, resident and family reviews have pointed out significant issues with the quality of care and professional conduct at the facility. There have been numerous complaints regarding neglect in basic care provisions, such as delays in feeding and assisting with personal hygiene. Reports suggest instances where residents have had to wait for extended periods to receive necessary care. In addition to these concerns, staff have noted a concerning workplace culture characterized by intimidation, harassment, and inappropriate behavior, impacting both patient care and colleague interactions. These complaints underscore a need for improvements in care quality, professionalism, and management practices at Western Maryland Hospital Center.
Costs at this community start at $2,133 and range up to $8,150. The average price in the community is $5,142, which is less than the average price in the area of $5,546. The cost of nursing homes in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.
