Willow Tree Healthcare Center, located in Charles Town, West Virginia, is a nursing home facility certified by both Medicare and Medicaid. It has been a Medicare participant since October 10, 1997, and currently accommodates 97 residents. The facility offers a variety of healthcare services, including round-the-clock nursing care and specialized wound care management to meet the diverse health needs of its occupants. Additional services include hospice care for end-of-life support and resident/family counseling to assist with emotional and adjustment concerns. Amenities at Willow Tree Healthcare Center feature a barber/beauty salon, providing personal care and grooming services, as well as opportunities for social engagement through various clubs and community activities organized for residents.

Despite the available services, the facility has received substantial criticism from residents and their families. Review feedback consistently highlights issues with the quality of care and staff conduct, pointing to a high level of dissatisfaction. Complaints often mention disrespectful and negligent treatment, with reports of residents being harassed by one another without proper staff intervention. Concerns over unsanitary conditions and poor food quality are frequent, alongside observations of inadequate staffing levels contributing to the perception of neglect. Some residents and families have reported instances of staff favoritism and hostility towards residents. Additionally, feedback indicates a need for facility renovations and suggests that promotional materials may present a misleading image of the center. Although there are occasional mentions of caring staff efforts and attempts at improvement following administrative changes, these positive notes are overwhelmed by the negative experiences detailed in the reviews. As a result, many reviewers caution against considering Willow Tree Healthcare Center for a loved one's long-term care needs, citing significant concerns about compassion and adherence to basic care standards.

Costs at this community start at $9,216 and range up to $10,125. The average price in the community is $9,670, which is more than the average price in the area of $5,202. The cost of nursing homes in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.