Willows Center, located in Parkersburg, West Virginia, is a care facility providing comprehensive nursing home services, with additional options for assisted living. It currently accommodates 94 residents and is certified by Medicare and Medicaid, participating in the Medicare program since November 1, 1988. The facility offers a range of care services, including specialized support such as podiatry, dialysis, and cardiac care. It also provides wound care and offers therapies including speech, occupational, and physical therapy. Residents can benefit from pain management programs and hospice care, with memory care support available for those who require it. Willows Center places importance on resident and family involvement, offering counseling sessions and engaging residents in various clubs and communities. A barber/beauty salon contributes to an enhanced living experience. Additional amenities include laundry and dry cleaning services, along with organized activities designed to foster a vibrant community atmosphere.
The reviews for Willows Center provide a mixed perspective on the quality of care and staff performance. On one hand, there is positive feedback highlighting the friendly, attentive, and accommodating nature of the staff, and appreciation for the facility's cleanliness and variety of resident activities. Effective communication, particularly during the COVID-19 pandemic, has been praised. On the other hand, there are notable criticisms alleging neglect and delays in answering call buttons, with some reviews reporting failures in providing basic hygiene care. Reports of unprofessional staff behavior and concerns about the condition of the facility, including issues with odors, contribute to a less favorable view in some accounts. While some families commend the rehabilitation care and personal connections their loved ones form with staff, others report distressing experiences that have led to withdrawing their relatives or filing formal complaints.
Costs at this community start at $5,828 and range up to $7,665. The average price in the community is $6,746, which is more than the average price in the area of $6,466. The cost of nursing homes in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.
