Chestnut Hill of East Longmeadow, located in East Longmeadow, Massachusetts, is a facility that offers a variety of care services tailored to meet the needs of its senior residents. It primarily functions as a nursing home with additional services that include assisted living, memory care, and short-term rehabilitation. Catering to a diverse resident population, the facility provides comprehensive care services certified by Medicare and Medicaid, emphasizing a commitment to supporting both individuals' health and broader lifestyle needs. Established as a Medicare participant since September 11, 1987, Chestnut Hill is equipped to deliver 24-hour licensed nursing care with a focus on both physical and emotional well-being.

The care services at Chestnut Hill are extensive and include 24-hour skilled nursing care, wound care, and specialized therapies such as occupational, physical, and speech therapy. This spectrum of services supports residents dealing with complex conditions, including stroke care, cardiac care, and pain management. The facility also offers hospice and respite care, ensuring continuity and quality of life for those with more acute or palliative care needs. Memory care services help address cognitive challenges, while programs like resident and family counseling aim to foster community and support among the residents and their families. Language services in Spanish, French, and English facilitate communication with residents of varied linguistic backgrounds.

Reports from residents and family members present a mixed view of the care quality at Chestnut Hill. Positive feedback often cites the dedicated therapy teams and the compassionate care provided by certain staff members, such as Malik Ali, who contributes to well-organized services and supportive resident care. On the other hand, some negative experiences have been reported concerning environmental cleanliness, inconsistent therapy session availability, and communication issues. Concerns have also been raised about staff responsiveness to call bells, negligent care practices, unmet treatment needs, and medication management. Additional issues noted include missing personal items and infrastructure maintenance challenges, such as malfunctioning phones and TV remotes, indicating potential room for improving attention to amenities. Overall, the variability in resident experiences suggests differences in staff competency and attentiveness, resulting in mixed levels of satisfaction among residents and their families.

Costs at this community start at $4,000 and range up to $9,815. The average price in the community is $6,908, which is less than the average price in the area of $8,007. The cost of nursing homes in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.