Vero Health & Rehab of Wilbraham, located in Wilbraham, Massachusetts, is a facility that offers primary care services in a nursing home setting, with additional provisions for assisted living. The facility is certified by Medicare and Medicaid, and has been a Medicare participant since April 29, 1987. It accommodates up to 123 current occupants and provides a variety of care services and amenities designed to support the needs of residents, including hospice care, memory care, and restorative nursing. The facility is equipped with a barber/beauty salon, and offers speech therapy, pain management, cardiac care, wound care, and specialized therapies such as occupational and physical therapy. Residents in need of stroke care, as well as those requiring dialysis, can find support here. The facility also offers counseling services for residents and families.
Despite the range of care services available, reviews from residents and their families largely express negative experiences. Many reviewers have voiced concerns about neglect and substandard care, citing issues such as improper medication management, accidents due to inadequate attention, and poor sanitary conditions. The reviews frequently mention a lack of communication and responsiveness from the staff, as well as perceived incompetence in administration and chronic understaffing. Concerns about food quality have also been raised, with several complaints about meals being distasteful and inadequate. However, some positive feedback highlights the professionalism and attentive care of select staff members and specialized departments, particularly in physical therapy. Despite these occasional positive remarks, the overall sentiment in the reviews suggests significant dissatisfaction, with recommendations for potential residents to consider alternative facilities.
Costs at this community start at $4,000 and range up to $9,815. The average price in the community is $6,908, which is less than the average price in the area of $7,824. The cost of nursing homes in this area is essentially the same as the cost throughout the state. If the resident needs other services, additional services may increase the monthly cost.
